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Autonomous Customer Success Agent  ·  Built on Gemini ADK

Stop churn
before it
starts.

Sentova watches every customer account 24/7 — detecting SLA breaches, usage drops, and renewal risk. It reasons across signals and acts autonomously. No human trigger required.

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78%
Recovery Rate
24h
Continuous Watch
0
Human Triggers
8×
Signals Tracked
// The Problem

By the time you notice,
they've already decided.

Churn doesn't happen overnight. It builds silently across your systems while your team is looking elsewhere.

📬
Tickets Age Unnoticed

A support ticket sits open for 7, 9, 11 days. The SLA was 24 hours. Nobody on the team noticed. The customer did.

Day 1: Ticket raisedDay 3: Still unassignedDay 9: Customer frustratedDay 12: Cancellation request sent
📉
Usage Drops Silently

They stopped using key features 3 weeks ago. Logins dropped 60%. Nobody checked the analytics dashboard.

Week 1: Usage −20%Week 2: Usage −38%Week 3: Zero loginsWeek 4: Account churned
📅
Renewals Sneak Up

Renewal was 30 days out. No outreach happened. They hadn't heard from the team in months. They didn't renew.

T-30d: No outreach sentT-14d: Still no contactT-7d: Competitor booked a demoT-0: Non-renewal confirmed
// How It Works

The autonomous loop.

Sentova runs a continuous Observe → Reason → Act → Measure cycle across every account. No human needs to start it, check it, or manage it.

01 / OBSERVE
OBSERVE

Reads every signal across your systems — ticket ages, usage trends, login history, NPS scores, renewal dates, sentiment.

ticket_age: 9dusage_trend: −41%renewal_in: 9dnps_score: 3/10
02 / REASON
REASON

Evaluates all signals together using AI reasoning. Doesn't panic at one warning. Acts only when multiple signals converge into real risk.

risk_score: 10/10severity: CRITICALaction: ESCALATE
03 / ACT
ACT

Executes the right action autonomously — reassigns tickets, drafts recovery emails, escalates with a prepared brief.

ticket: reassignedemail: draftedcs_brief: sent
04 / MEASURE
MEASURE

Tracks whether each intervention worked. Feeds outcomes back to improve future decisions — the agent gets smarter every cycle.

recovered: truemrr_saved: $7,100model: updated
0%
Churn recovery rate
0×
Faster than manual review
0h
Human hours per cycle
0
Risk signals per account
// Why Sentova

Not a tool.
A worker.

Most software sends alerts. Sentova owns the outcome. The difference between a dashboard and an employee.

🧠
Cross-Signal Intelligence

One late ticket is noise. One ticket + dropping usage + renewal in 9 days + NPS of 3 is a customer about to leave. Sentova connects the dots automatically.

⚡
Autonomous Action

Sentova doesn't notify and wait. It reassigns tickets, drafts recovery emails, and escalates with a full brief prepared. Your CS team gets decisions, not alerts.

📈
Self-Improving Over Time

Every intervention is measured. Every outcome feeds back. Sentova learns which signals matter and which actions actually recover customers.

// Optimization · Track 2

The agent gets better.

Every version of Sentova is measurably improved. Not just smarter — provably smarter, with outcomes to show it.

V1 · BASELINE
Alert Everything
❌Fires on every single risk signal — alert fatigue hits the CS team within days.
❌No signal convergence logic — one late ticket triggers escalation even for healthy accounts.
❌Recovery rate ~45% — team acts on too many false positives, misses real risks in the noise.
❌No outcome tracking — the agent doesn't know what worked and what didn't.
V2 · OPTIMISED
Act with Precision
✅Tuned threshold — only escalates when 3+ signals converge. Zero alert fatigue.
✅Weighted signal model — SLA breach + usage drop + renewal proximity = true risk.
✅Recovery rate ~78% — higher quality interventions on fewer, more critical accounts.
✅Full outcome loop — every decision measured, model improves each cycle.

Stop watching
customers leave.

Join the early access list. Built for SaaS teams who are tired of discovering churn after it happens.

Request Early Access →See How It Works